Return Policy

Refund and Return Policy

We at Mouschi are committed to ensuring your satisfaction with every purchase. Should you need to return an item, we've outlined our policy below to make the process as smooth as possible.

Returns:
All regularly priced items are eligible for a full refund if returned within 30 days from the date of purchase receipt. We kindly ask that items be returned in their original condition, unworn, unused, and in a smoke-free environment, with all tags and/or original packaging intact. Please reach out to us with any questions regarding returns, and have your order number ready.

To initiate a return, please contact us at info@mouschilove.com. Please note that items returned without prior authorization will not be accepted. Original shipping fees are non-refundable, and customers are responsible for the cost of shipping the product back to us. If you have any queries regarding your return, feel free to reach out to us at info@mouschilove.com.

Damages and Issues:
We kindly request that you inspect your order upon receipt. Should you find any defects, damages, or if you received an incorrect item, please contact us immediately. This enables us to promptly address the issue and ensure your satisfaction.

Exceptions / Non-returnable Items

Please note that we are unable to accept returns on sale items, final sale items, or gift cards. This excludes items for which discount codes have been applied during the checkout process.

Exchanges:
For exchanges, the quickest way to get the item you desire is to return the original item. Once your return is processed and accepted, you can proceed to make a separate purchase for the new item.

Refunds:
Upon receiving your return, please allow 5-7 business days for processing and inspection. We will notify you regarding the approval of your refund. If approved, the refund will be automatically issued to your original payment method. Please be aware that it may take some time for your bank or credit card company to process the refund, typically within 7-10 days. For information on your financial institution's refund processing times, we recommend checking directly with them.

Additionally, please note that processing times may be extended beyond the standard 3-5 business days if we, as a small family business operation, are away on vacation. Any such instances will be prominently noted on the homepage banner. During these periods, we appreciate your understanding and patience. Should you require further assistance or have urgent inquiries during these times, please don't hesitate to email us directly for support.

Thank you for your understanding and cooperation. If you have any further questions or require assistance, please don't hesitate to contact us at info@mouschilove.com. Your satisfaction is our priority.